At KSM Shoppe, we aim to provide a smooth and reliable shipping experience for all our customers. Below, you’ll find important details about our shipping process, delivery timelines, and policies.

Shipping Areas

We currently deliver within Peninsular Malaysia (West Malaysia) only.
International shipping and delivery to East Malaysia (Sabah & Sarawak) will be introduced soon—stay tuned!

Delivery Timeframe

Standard delivery times are 2–5 business days after your order is processed.
Please note that delivery times may vary depending on your location and courier schedules.

Shipping Fees

Shipping fees are automatically calculated at checkout based on the lowest available rates offered by EasyParcel’s courier network.
Customers will bear the full shipping cost, including any re-delivery fees for failed deliveries.

Damaged or Lost Packages

We take great care in ensuring your orders are delivered safely. However, in the rare event of a damaged or lost package, please contact us directly at:

Our team will assist you in resolving the issue as quickly as possible.

Failed Deliveries

If a package cannot be delivered due to an incorrect address, absence of a recipient, or other reasons, customers will be responsible for covering the cost of re-delivery. Please double-check your delivery information during checkout to avoid unnecessary delays.

Bulk Orders & Special Shipping Needs

At this time, we do not support bulk orders or special shipping requests. If you have specific requirements, feel free to reach out to us for clarification.

Delivery Notifications

Currently, we do not offer SMS or email notifications for delivery updates. Once your order is shipped, you can track its status using the tracking information provided by the assigned courier.

Future Enhancements

We are constantly improving our services! Keep an eye out for future updates, including:

  • Expanded shipping coverage to East Malaysia and international locations.
  • Free shipping promotions and enhanced tracking notifications.
  • A dedicated FAQ section to answer your common shipping queries.

Thank you for choosing KSM Shoppe! If you have any questions about shipping, please don’t hesitate to contact our support team at support@ksmshoppe.com.