At KSM Shoppe, customer satisfaction is our priority. We strive to provide high-quality products and services. However, we understand that there may be situations where a return or refund is necessary. This policy outlines the terms and conditions for returns and refunds.

1. Eligibility for Returns

We only accept returns under the following circumstances:

  • The product received is defective or damaged during delivery.
  • Returns must be requested within 7 days of receiving the item, as determined by the delivery tracking information.
    Note: Returns due to a change of mind, preferences, or buyer errors (e.g., wrong size, color, or quantity) are not accepted.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused, in its original packaging, and include all accessories, manuals, and any free gifts that came with the product.
  • Items must be returned with the original receipt or proof of purchase.
    KSM Shoppe reserves the right to reject returns that do not meet these conditions.

3. Return Process

  1. Contact Us: Submit a return request via email to support@ksmshoppe.com or through our website within 7 days of receiving the product.
  2. Provide Evidence: Include photographs of the defect or damage, along with your order details.
  3. Approval: Once your return is approved, you will receive a return shipping label or instructions on how to return the product.
  4. Return Shipping:
  • For defective or damaged items, KSM Shoppe will cover return shipping costs using our recommended courier service.
  • If a non-approved courier is used, return shipping costs may not be reimbursed.

4. Refunds

  • Refunds will be issued only after the returned item has been inspected and approved.
  • If approved, refunds will be processed within 7-10 business days and credited to the original payment method.
  • Shipping fees from the original purchase are non-refundable, except where the item was defective or damaged.

5. Exchanges

  • If a replacement for the defective or damaged item is available, we may offer an exchange instead of a refund.
  • Exchanges follow the same process and conditions as returns.

6. Exceptions to the Policy

The following items are not eligible for return or refund:

  • Perishable goods, personalized items, or digital products.
  • Items that have been damaged due to customer misuse, improper handling, or neglect.

7. Rejection of Return Requests

KSM Shoppe reserves the right to reject a return request if:

  • The product is found to be in working condition after inspection.
  • The return is requested outside the 7-day eligibility window.
  • The item does not meet the return conditions (e.g., missing packaging, accessories, or documentation).
  • Rejected items will be returned to the customer at their expense.

8. Policy Updates

This policy is subject to revision to comply with regulatory changes or improve customer service. Updates will be posted on our website. We encourage customers to review the policy periodically.

9. Contact Us

For further assistance or to initiate a return request, please contact us:

Email: support@ksmshoppe.com
Phone: 03 – 2166 8022
Website: www.ksmshoppe.com

By purchasing from KSM Shoppe, you agree to this Return & Refund Policy. Thank you for choosing us!