KSM SHOPPE PRIVACY POLICY

Last Updated: 15 September 2025

1. INTRODUCTION

1.1 Welcome to the KSM Shoppe platform run by Koperasi Serbaguna Malaysia Berhad and its affiliates (individually and collectively, “KSM Shoppe”, “we”, “us” or “our”). KSM Shoppe takes its responsibilities under applicable privacy laws and regulations (“Privacy Laws”) seriously and is committed to respecting the privacy rights and concerns of all Users of our website and mobile application (the “Platform”). We refer to the Platform and the services we provide as described on our Platform collectively as the “Services”. Users refers to individuals who register for an account with us for use of the Services, including both buyers and sellers (individually and collectively, “Users”, “you” or “your”).

1.2 We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you provide to us or that we hold about you, as well as to assist you in making informed decisions before providing us with any of your personal data.

1.3 By using the Services, registering for an account with us, visiting our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and policies outlined in this Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM.

2. WHEN WILL KSM SHOPPE COLLECT PERSONAL DATA?

2.1 We will/may collect personal data about you when you:

  • Register and/or use our Services or Platform, or open an account with us

  • Submit any form relating to our products and services

  • Enter into agreements or provide documentation relating to your interactions with us

  • Interact with us via phone, letters, meetings, social media, or email

  • Use our electronic services or interact with the Platform

  • Grant permissions on your device to share information

  • Link your account with social media or external accounts

  • Carry out transactions through our Services

  • Provide feedback or complaints

  • Register for contests or promotions

  • Submit your personal data to us for any other reason

2.2 We may also collect personal data about you from:

  • Our affiliates within the Koperasi Serbaguna Malaysia Berhad group

  • Third-party service providers

  • Business partners

  • Other users of our Services, where permitted

  • Publicly available sources

3. WHAT PERSONAL DATA WILL KSM SHOPPE COLLECT?

3.1 The personal data we may collect includes, but is not limited to:

  • Name, email address, date of birth, gender, telephone number

  • Billing and delivery addresses

  • Bank account and payment information

  • Device information, identifiers, and network data

  • Photographs, audio/video recordings

  • Government-issued identification for verification

  • Marketing preferences and communication history

  • Usage, transaction, and location data (with your permission)

3.2 You agree not to submit any inaccurate or misleading information and to update us of any changes. We reserve the right to request documentation to verify your information.

4. HOW DOES KSM SHOPPE USE YOUR INFORMATION?

We may collect, use, disclose and/or process your personal data for purposes including:

  • Processing transactions and providing Services

  • Managing your account and relationship with us

  • Responding to inquiries and requests

  • Sending updates and promotional materials (with opt-out available)

  • Improving our Services and developing new features

  • Conducting research and analysis

  • Verifying identity and preventing fraud

  • Complying with legal obligations

  • Enforcing our Terms of Service

  • Protecting rights, safety or property

  • Facilitating business asset transactions

5. DATA PROTECTION AND SECURITY

5.1 We implement security measures including secured networks, encryption, limited access, physical safeguards, and regular assessments.

5.2 While we strive to protect your personal data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. DATA RETENTION

6.1 We will retain your personal data as long as it is:

  • Needed to provide Services

  • Required to comply with legal obligations

  • Necessary for legitimate business purposes

  • Permitted under applicable law

6.2 When no longer required, we will securely delete or anonymize your data.

7. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with:

  • Entities within the Koperasi Serbaguna Malaysia Berhad group

  • Service providers and business partners assisting with Services

  • Other users where necessary (e.g., delivery details to sellers)

  • Government authorities, when required by law

  • Professional advisors (auditors, lawyers)

  • Potential buyers or investors during business transactions

If data is transferred outside Malaysia, we will ensure adequate protection consistent with Privacy Laws.

8. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 13. Users under 18 may only use the Services with parental or guardian involvement. We do not knowingly collect personal data from children under 13.

9. YOUR RIGHTS AND CHOICES

9.1 You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Withdraw consent for processing

  • Delete your account and associated data at any time by logging into the Platform and navigating to My Account → Account Details → Delete Account

  • Object to certain processing activities

  • Receive information about how your data is used

  • Opt out of receiving marketing communications by following the unsubscribe instructions or adjusting preferences in your account

9.2 To exercise these rights, you may also contact us at support@ksmshoppe.com.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be posted on our Platform. Your continued use of the Services after changes constitutes acceptance of the revised Policy.

11. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: