At KSM Shoppe, customer satisfaction is our top priority. While we strive to provide the best shopping experience, we understand that sometimes things don’t go as planned. That’s why we offer a Money-Back Guarantee to ensure you shop with confidence.

What Does Our Money-Back Guarantee Cover?

Our Money-Back Guarantee applies to the following situations:

  1. Defective or Damaged Products
    If your item arrives defective, damaged, or in unusable condition, we’ll provide a full refund or replacement upon verification.

  2. Incorrect Items Received
    If you receive the wrong item, we’ll ensure the correct product is delivered to you or issue a refund.

  3. Item Not Delivered
    If your order is not delivered within the estimated delivery timeframe and cannot be tracked or located, we’ll refund your purchase.

Conditions for a Refund

To qualify for a refund:

  • The issue must be reported within 7 days of receiving the item or the expected delivery date.
  • Items must be returned in their original condition, including packaging, tags, and accessories.
  • A valid proof of defect or damage (e.g., photos, videos) must be provided.

Please note:

  • Change-of-mind returns are not accepted.
  • Refunds are only applicable for defective, damaged, or undelivered items.

How to Request a Refund

  1. Contact Us:
    Email us at support@ksmshoppe.com with your order details and proof of the issue (photos, videos, etc.).

  2. Wait for Verification:
    Our team will review your request within 3 business days and notify you of the next steps.

  3. Return the Item (if applicable):
    If a return is required, we will provide instructions on how to send the product back to us. Return shipping fees are covered by the buyer unless the issue is due to our error.

  4. Receive Your Refund:
    Refunds will be processed within 14 business days after we receive and verify the returned item or confirm the issue.

Exclusions

Our Money-Back Guarantee does not cover:

  • Items that are damaged due to misuse, neglect, or improper handling.
  • Returns initiated beyond the 7-day eligibility period.
  • Items that do not meet the conditions outlined above.

Refund Process

Refunds will be issued to the original payment method used at checkout. Please note that processing times may vary depending on your payment provider. If your refund is delayed, feel free to reach out to our support team for assistance.

Shop With Confidence at KSM Shoppe

We’re committed to providing you with a secure and enjoyable shopping experience. With our Money-Back Guarantee, you can rest assured that your satisfaction is our priority.

For any inquiries or further assistance, please contact our customer support team at:

Thank you for choosing KSM Shoppe!