1. INTRODUCTION

1.1 Welcome to the KSM Shoppe platform run by Koperasi Serbaguna Malaysia Berhad and its affiliates (individually and collectively, “KSM Shoppe“, “we“, “us” or “our“). KSM Shoppe takes its responsibilities under applicable privacy laws and regulations (“Privacy Laws”) seriously and is committed to respecting the privacy rights and concerns of all Users of our website and mobile application (the “Platform”). We refer to the Platform and the services we provide as described on our Platform collectively as the “Services”. Users refers to individuals who register for an account with us for use of the Services, including both buyers and sellers (individually and collectively, “Users”, “you” or “your”). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.

1.2 “Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include name, identification number and contact information.

1.3 By using the Services, registering for an account with us, visiting our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM. If we change our Privacy Policy, we will notify you including by posting those changes or the amended Privacy Policy on our Platform. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Services or Platform, including placing of any orders, shall constitute your acknowledgment and acceptance of the changes made to this Privacy Policy.

2. WHEN WILL KSM SHOPPE COLLECT PERSONAL DATA?

2.1 We will/may collect personal data about you:

 

  • When you register and/or use our Services or Platform, or open an account with us
  • When you submit any form, including application forms relating to our products and services
  • When you enter into any agreement or provide documentation relating to your interactions with us
  • When you interact with us via telephone, letters, face-to-face meetings, social media platforms, or emails
  • When you use our electronic services or interact with our Platform
  • When you grant permissions on your device to share information
  • When you link your account with social media or external accounts
  • When you carry out transactions through our Services
  • When you provide feedback or complaints
  • When you register for contests or promotions
  • When you submit your personal data to us for any other reason

2.2 We may also collect personal data about you from:

 

  • Our affiliates within the Koperasi Serbaguna Malaysia Berhad group
  • Third party service providers
  • Business partners
  • Other users of our Services where permitted
  • Publicly available sources

3. WHAT PERSONAL DATA WILL KSM SHOPPE COLLECT?

3.1 The personal data that KSM Shoppe may collect includes but is not limited to:

 

  • Name
  • Email address
  • Date of birth
  • Billing and delivery addresses
  • Bank account and payment information
  • Telephone number
  • Gender
  • Device information and identifiers
  • Network information
  • Photographs or audio/video recordings
  • Government-issued identification or other information required for verification
  • Marketing preferences and communication history
  • Usage and transaction data
  • Location data (with your permission)
  • Information about how you use our Platform and Services

3.2 You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right to require further documentation to verify the information you provide.

4. HOW DOES KSM SHOPPE USE YOUR INFORMATION?

4.1 We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

 

  • To process your transactions and provide our Services
  • To manage your account and relationship with KSM Shoppe
  • To respond to your inquiries and requests
  • To send you updates about our Services, including promotional materials
  • To improve our Services and develop new features
  • To conduct research and analysis
  • To verify your identity and prevent fraud
  • To comply with legal and regulatory requirements
  • To enforce our Terms of Service
  • To protect our rights, privacy, safety or property
  • To facilitate business asset transactions (e.g., company mergers or acquisitions)

5. DATA PROTECTION AND SECURITY

5.1 We implement various security measures to protect your personal data, including:

 

  • Secured networks and databases
  • Encryption of sensitive information
  • Limited employee access
  • Physical security measures
  • Regular security assessments

5.2 While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. DATA RETENTION

6.1 We will retain your personal data for as long as:

 

  • It is needed to provide you with our Services
  • Required to comply with legal obligations
  • Necessary for legitimate business purposes
  • Allowed by applicable law

6.2 When retention is no longer necessary, we will securely dispose of or anonymize your personal data.

7. DISCLOSURE OF YOUR PERSONAL DATA

7.1 We may share your personal data with:

 

  • Other entities within the Koperasi Serbaguna Malaysia Berhad group
  • Service providers and business partners who help us deliver our Services
  • Other users as necessary for the Services (e.g., sellers need buyers’ delivery information)
  • Government authorities when required by law
  • Professional advisors (e.g., auditors, lawyers)
  • Potential buyers or investors in the event of a business transaction

7.2 All third parties must:

 

  • Use appropriate security measures
  • Process data only for specified purposes
  • Comply with Privacy Laws
  • Delete or return data when no longer needed

8. CHILDREN’S PRIVACY

8.1 Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you are under 18, you may only use our Services with the involvement of a parent or guardian.

9. YOUR RIGHTS AND CHOICES

9.1 You have the right to:

 

  • Access your personal data
  • Correct inaccurate data
  • Withdraw consent for data processing
  • Request deletion of your data
  • Object to certain data processing
  • Receive information about our use of your data

9.2 To exercise these rights, contact us at support@ksmshoppe.com

10. CHANGES TO THIS POLICY

10.1 We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Platform.

11. CONTACT US

11.1 If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@ksmshoppe.com Website: www.ksmshoppe.com

This Privacy Policy was last updated on 27/11/2024.