1. Introduction

Welcome to KSM Shoppe! These Terms & Conditions (“Terms”) govern your use of our website, mobile application, and services (collectively, the “Platform”) operated by KSM Shoppe. By accessing or using the Platform, you agree to these Terms. If you do not agree, please refrain from using our services.

KSM Shoppe reserves the right to update these Terms at any time. Your continued use of the Platform constitutes acceptance of the updated Terms.

2. Account Registration and Responsibilities

  • Eligibility: You must be at least 18 years old to register and use our services.
  • Accuracy of Information: Users must provide accurate, current, and complete information during registration. Users are responsible for updating their account information.
  • Account Security: Users are responsible for maintaining the confidentiality of their login credentials and all activities under their account.
  • Termination: KSM Shoppe reserves the right to suspend or terminate any account for violation of these Terms or misuse of the Platform.

3. Product Listings

  • Accuracy of Descriptions: Sellers must provide accurate product descriptions, including images, specifications, and pricing.
  • Prohibited Products: Items that are illegal, counterfeit, or violate intellectual property rights are strictly prohibited. KSM Shoppe reserves the right to remove such listings.

4. Purchases and Payments

  • Pricing: All prices are listed in Malaysian Ringgit (MYR) and include applicable taxes unless stated otherwise.
  • Payment Methods: Payments must be made through the available payment gateways on the Platform. We are not liable for issues arising from third-party payment processors.
  • Order Acceptance: Orders are only confirmed upon successful payment and issuance of an order confirmation email.

5. Shipping & Delivery

  • Shipping Policy: KSM Shoppe ensures timely dispatch but does not guarantee delivery times due to factors beyond our control, such as courier delays or customs clearance.
  • Delivery Liability: Once the item has been handed over to the courier, liability for loss or damage passes to the buyer unless the courier service is chosen by KSM Shoppe.
  • International Shipping: Buyers are responsible for customs duties, taxes, or import restrictions.

6. Returns & Refunds

  • Eligibility: Returns are only accepted for defective or damaged items. Change-of-mind returns are not accepted.
  • Conditions for Return:
    • Items must be returned in their original condition, including packaging and accessories.
    • Requests must be made within 7 days of receiving the item.
  • Refunds: Refunds will be processed within 14 business days upon approval. Shipping fees for returns are borne by the buyer unless the fault lies with KSM Shoppe or the seller.
  • Return Process: Contact us at support@ksmshoppe.com with proof of defect (photos/videos).

7. User-Generated Content

  • Reviews and Comments: Users may leave reviews, comments, and ratings. However, offensive, defamatory, or inappropriate content will be removed.
  • Moderation Rights: KSM Shoppe reserves the right to edit or delete user-generated content that violates these Terms.

8. Seller Responsibilities

  • Adherence to Policies: Sellers must comply with all platform policies, including product accuracy, shipping timelines, and customer communication.
  • Dispute Resolution: Sellers are responsible for resolving disputes with buyers. KSM Shoppe may intervene but is not liable for unresolved disputes.

9. Dispute Resolution

  • Internal Resolution: Users are encouraged to contact KSM Shoppe for disputes before seeking external remedies.
  • Jurisdiction: All disputes will be governed by the laws of Malaysia. Any legal action must be filed in the courts of Malaysia.

10. Promotions and Discounts

  • Terms of Use: Promotions, discounts, and loyalty points are subject to terms specified at the time of the offer.
  • Revocation Rights: KSM Shoppe reserves the right to withdraw promotions without prior notice.

11. Limitation of Liability

  • KSM Shoppe is not liable for:
    • Losses caused by third-party services (e.g., couriers or payment gateways).
    • Indirect, incidental, or consequential damages arising from the use of the Platform.
  • Our total liability shall not exceed the amount paid by the user for the specific order in dispute.

12. Prohibited Activities

Users agree not to:

  • Use bots or unauthorized software.
  • Create fake accounts.
  • Attempt to hack or disrupt the Platform.
  • Post false or misleading information.

13. Intellectual Property

  • All content, including text, images, logos, and graphics, on the Platform is the property of KSM Shoppe or its licensors.
  • Users may not reproduce, distribute, or exploit any content without prior written consent.

14. Privacy and Data Security

  • Commitment: KSM Shoppe prioritizes the protection of user data and adheres to its Privacy Policy.
  • Breach Notification: In the unlikely event of a data breach, users will be notified promptly.

15. Termination of Use

  • By Users: Users may terminate their accounts by contacting support@ksmshoppe.com.
  • By KSM Shoppe: We may suspend or terminate accounts for violations of these Terms or any fraudulent activity.

16. Customization for Cooperative Model

  • 100% Malaysian Sellers: KSM Shoppe exclusively features local vendors to promote Malaysian products and services.
  • Member-Owned: As a cooperative, profits are reinvested into KSM Shoppe or distributed as dividends to members.
  • Boutique Marketplace: Our focus on stability and low risk ensures a unique shopping experience, distinct from larger platforms.

17. Contact Us

For any questions, concerns, or feedback, please reach out to: